Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information when you visit our website, submit forms, sign up for coaching programs, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Details:

  • Name, email address, phone number

  • Contact preferences

b. Client Information:

  • Intake forms, health and wellness details, personal goals, session notes, and coaching plans

c. Website Data:

  • IP addresses, browser type, pages visited, and cookies (used for site functionality and analytics via Squarespace)

d. Payment Information:

  • Payment details (via Stripe or Acuity Scheduling), including billing information

  • We do not store sensitive payment information ourselves; it is securely processed by Stripe and may be stored in Acuity Scheduling for program management

e. Marketing Information:

  • Newsletter subscriptions via Myflodesk

  • Opt-in preferences for email communications

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage coaching services, appointments, and programs

  • To process payments and manage subscriptions

  • To communicate with you regarding sessions, updates, or program materials

  • To send marketing communications, newsletters, and resources (with your consent and opt-out options)

  • To improve website functionality and user experience through analytics

3. Legal Basis for Processing (GDPR)

For clients in the UK or EU, we process your personal data based on:

  • Consent: e.g., signing up for newsletters or coaching programs

  • Contractual necessity: e.g., to deliver coaching services and process payments

  • Legitimate interest: e.g., website analytics, client support, and service improvement

4. Data Sharing

We may share your personal data with trusted third parties for the purposes of delivering services:

  • Payment Processors: Stripe, Acuity Scheduling (for program and payment management)

  • Email Marketing: Myflodesk (for newsletters and program updates)

  • Video Conferencing: Zoom, Google Meet (for online sessions)

  • Legal or Regulatory Requirements: if required by law

We do not sell or rent your personal information to third parties.

5. International Transfers

While most clients are in the UK, some services may involve transferring your data to countries outside the UK or EU (e.g., Zoom, Myflodesk, Stripe). We ensure such transfers comply with applicable data protection laws.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

  • Client coaching files and intake forms are stored securely during active programs and for a reasonable period afterward

  • Marketing and newsletter data is retained until you unsubscribe

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Opt-out of marketing communications at any time via the unsubscribe link

  • Withdraw consent to process your data where applicable

  • Lodge a complaint with a data protection authority (e.g., ICO in the UK)

8. Cookies and Tracking

Our website uses cookies and analytics to improve user experience and functionality:

  • Squarespace cookies are used to maintain site performance and user preferences

  • Analytics tools (Squarespace built-in analytics) collect anonymised data for site improvement

You can disable cookies in your browser settings, but some website functionality may be affected.

9. Security

We implement appropriate technical and organisational measures to protect your data:

  • Secure storage via Squarespace, Acuity, Flodesk, and Stripe

  • Restricted access to client data only for service delivery

  • Regular reviews of security practices

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: emmagracehealing@gmail.com